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You have the option to keep your ticket and use it at any time in the next 24 months.
Booking customer service refund. This policy is clearly highlighted during the reservation process and you can see it in your confirmation email as well. Find out more information about canceling your trip due to covid 19. If you ve booked a round trip ticket and only want to fly one way you will get a refund for the part not used according to the terms of your ticket.
You can also learn more about refunds during this time or find out about airline credits. If you can t remember which reservation site you booked from please check your payment details. If the customer purchased a product in cash and returns it for a refund the company would make a debit entry to sales returns and allowances that equals the exact amount of the purchase.
Some hotels may have non refundable cancellations. For cancellation within 24 hours of booking please refer to the 24 hour money back guarantee. In such cases you cannot get a refund.
If your reservation allows for free cancellation this amount is returned to you if you choose to cancel it. It doesn t cost anything extra to change your flight and you can even change your destination. Our customer service team is always there if you need help with a payment issue.
Now i don t have the means to book a new stay and i didn t receive any compensation. However if you prefer not to keep your ticket for later you can complete our form to request a refund. Your refund will be calculated based on the ticket rules and conditions of carriage.
Therefore if you have any inquiries regarding reservation changes or cancellations please contact the customer center of the airline or travel agency where the reservation was made. Finally they tell me there was a problem processing the booking and the refund process starts within 7 12 days. The consumer site found customers had encountered a slew of problems while using booking sites including struggling to secure cancellations and refunds or encountering poor customer service.
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